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Live Webinar

How you respond to student inquiries can shape whether a prospect applies or whether they move on.

This webinar goes beyond the NAGAP–Liaison Graduate Inquiry Response Project findings to explore how institutions are responding to the results, where momentum stalls, and why simple changes feel hard to implement. Drawing on the project's longitudinal benchmark data, secret-shopper research, NAGAP-member self-assessments, and follow-up conversations with dozens of campus leaders, this webinar will:

  • Pinpoint the gaps between what prospective students expect and how most graduate programs respond to inquiries.
  • Diagnose the specific barriers, like staffing, process, and culture, that are slowing your program's response efforts.
  • Generate concrete ideas for small changes that will deliver strong enrollment results at your institution.

Who should attend: Graduate admissions and enrollment leaders and academic deans working to improve prospective student inquiry response, engagement, and conversion.

Presenters

Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Learn More
Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Learn More
Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Learn More
Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Learn More
Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Learn More
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Attendees will receive access to the full project report and can request a complimentary secret shopper scorecard for their graduate school or program.

Speakers

Micro-Adjustments, Macro-Results_Headshot Carrie Carroll

Carrie Carroll
Associate Vice President of Strategic Management, Metro State University

Carrie brings over 28 years of experience in higher education, beginning in admissions at Augsburg University and later serving in leadership roles at Luther Seminary, College Possible, and Augustana University. She is currently Associate Vice President of Strategic Enrollment at Metropolitan State University, a minority-serving institution in Saint Paul, MN. Carrie holds a B.A. from Hamline University and an M.A. in Leadership from Augsburg. Outside of work, she enjoys time with her husband, two daughters, and dogs—often relaxing at Airstream Park with a book or walking the dogs before a campfire.

Headshot Stephen Taylor

Stephen Taylor
Vice President, Graduate Enrollment Strategy, Liaison

Steve joined the Liaison team in 2020 after almost 20 years in higher education administration. Leading teams and driving innovation at schools like Harvard Business School and ASU’s W. P. Carey School of Business, Steve’s experience has focused on the intersection of people, process, and systems as drivers of smart growth. His most recent school position was as Associate Dean for Arizona State University’s W. P. Carey School of Business, where he led the unit responsible for all graduate business programs. He holds undergraduate degrees in General Studies and Information Systems and graduate degrees in Business Administration and Philosophy.

Three in 30 Episode 13_Headshot Art Munin

Art Munin, Ph.D.
Senior Associate Vice President, Enrollment Management Solutions, Liaison

Art has served higher education for more than 25 years in a range of leadership roles. He is currently Senior AVP for Enrollment Management Solutions at Liaison, where he partners with institutions across the full enrollment lifecycle. Previously, he served on the faculty of the USC Race and Equity Center, as Interim Vice Chancellor for Student Affairs and Enrollment Management, as Dean of Students at the University of Wisconsin Oshkosh, and has held leadership positions at Illinois State University, DePaul University, the School of the Art Institute, and Loyola University Chicago. Art has been an active diversity educator and scholar throughout his career. He spent five years as an Associate Editor for the Journal of Student Affairs Research and Practice, led an 18-year DEI consulting practice, and has published books and articles while presenting widely at national conferences. His book Color by Number: Understanding Racism through Facts and Stats on Children highlights his commitment to data-informed equity work. He earned a Ph.D. in Higher Education and an M.Ed. in Community Counseling from Loyola University Chicago, an M.A. in Multicultural Communication from DePaul University, and a B.A. in Psychology from Eastern Illinois University.

Working with undergraduate enrollment? Join our webinar on Wednesday, July 15th for findings from Liaison's Undergraduate Inquiry Response Project.