Strengthening the Core of Graduate
Admissions: Building Stability,
Agility, Community, and Growth
Register Now
November 5, 2025 | 2:00-3:00 p.m. ET

About This Webinar
Graduate enrollment management has always been a key driver of institutional stability, but schools are facing mounting complexity in this space: international enrollments are uncertain, admitted students are harder to yield, and pipelines demand stronger performance than ever for programs to achieve their enrollment goals.
This webinar, based on Liaison’s whitepaper Strengthening the Core of Graduate Admissions, will explore how enrollment leaders can create the kind of foundation that not only withstands disruption but fuels progress. Learn what it takes to build resilience in today’s competitive market: streamlining processes, adapting quickly to change, fostering collaboration, and scaling success without overextending staff or resources.
Through real-world case studies and actionable strategies, our speakers will highlight how forward-thinking graduate programs are using advanced enrollment technology as the change agent to improve collaboration, enhance applicant experiences, and expand capacity for innovation. Attendees will gain practical insights to reduce inefficiencies, elevate decision making, and build a future-ready graduate enrollment management strategy.
Presenters
Jillian Baer
Solutions Consultant
Liaison
Jack Klett
Jillian Baer has worked in enrollment management for more than 13 years, including serving as assistant director of graduate admissions for The Ohio State University. In her current role as a Liaison solutions consultant, she provides technical expertise to universities that leverage Liaison's enrollment, retention, and marketing solutions to achieve their goals.
Jillian Baer
Solutions Consultant
Liaison
Jack Klett
Jillian Baer has worked in enrollment management for more than 13 years, including serving as assistant director of graduate admissions for The Ohio State University. In her current role as a Liaison solutions consultant, she provides technical expertise to universities that leverage Liaison's enrollment, retention, and marketing solutions to achieve their goals.
Jillian Baer
Solutions Consultant
Liaison
Jack Klett
Jillian Baer has worked in enrollment management for more than 13 years, including serving as assistant director of graduate admissions for The Ohio State University. In her current role as a Liaison solutions consultant, she provides technical expertise to universities that leverage Liaison's enrollment, retention, and marketing solutions to achieve their goals.
Jillian Baer
Solutions Consultant
Liaison
Jack Klett
Jillian Baer has worked in enrollment management for more than 13 years, including serving as assistant director of graduate admissions for The Ohio State University. In her current role as a Liaison solutions consultant, she provides technical expertise to universities that leverage Liaison's enrollment, retention, and marketing solutions to achieve their goals.
Jillian Baer
Solutions Consultant
Liaison
Jack Klett
Jillian Baer has worked in enrollment management for more than 13 years, including serving as assistant director of graduate admissions for The Ohio State University. In her current role as a Liaison solutions consultant, she provides technical expertise to universities that leverage Liaison's enrollment, retention, and marketing solutions to achieve their goals.

Together, we can shape the future of higher education!
Speakers

Carrie Carroll
Associate Vice President of Strategic Enrollment, Metro State University
Carrie Carroll brings over 28 years of experience in higher education, beginning in admissions at Augsburg University and later serving in leadership roles at Luther Seminary, College Possible, and Augustana University. She is currently Associate Vice President of Strategic Enrollment at Metropolitan State University, a minority-serving institution in Saint Paul, MN. Carrie holds a B.A. from Hamline University and an M.A. in Leadership from Augsburg. Outside of work, she enjoys time with her husband, two daughters, and dogs—often relaxing at Airstream Park with a book or walking the dogs before a campfire.

Stephen Taylor
Vice President, Graduate Enrollment Strategy, Liaison
Steve joined the Liaison team in 2020 after almost 20 years in higher education administration. Leading teams and driving innovation at schools like Harvard Business School and ASU’s W. P. Carey School of Business, Steve’s experience has focused on the intersection of people, process, and systems as drivers of smart growth. His most recent school position was as Associate Dean for Arizona State University’s W. P. Carey School of Business, where he led the unit responsible for all graduate business programs. He holds undergraduate degrees in General Studies and Information Systems and graduate degrees in Business Administration and Philosophy.

Jack Klett
Associate Vice President, Graduate Enrollment Solutions, Liaison
Jack Klett considers graduate education his professional playground having spent over 20 years of his higher ed career working with graduate education stakeholders. His roles as chief graduate enrollment officer and associate dean of graduate studies positioned him well to do what he loves – helping graduate students, faculty, and staff. When he's not making the higher ed world a better place as Liaison’s AVP for Graduate Enrollment Solutions, he serves students as associate faculty for Thomas Jefferson University in Philadelphia.
