Protecting the Finish Line: Coordinated Engagement To Reduce Melt

About This Webinar

You're spending more time, energy, and resources on yield than ever before. Application volume may hold steady, and admits may look strong, but melt between deposit and arrival continues to erode your class. The result? Growing frustration and a temptation to treat melt as unpredictable, something you can observe but not meaningfully influence.

This session starts from a different premise: Melt is not simply a downstream problem. It's often the result of how your systems, processes, and human engagement come together, or fail to. Our expert panel of speakers will examine how institutions can successfully reduce melt by aligning people, processes, and technology around the moments that matter the most after admission. You'll leave with clearer language for framing melt within your broader yield strategy, sharper insight into where breakdowns most often occur, and practical strategies for coordinated engagement that make a measurable difference.

Presenters

Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Jillian Baer

Jillian Baer

Solutions Consultant
Liaison

Kristi Kooyman
Director, Client Success, Liaison

Kristi brings over 25 years of higher education and ed tech experience to her role leading one of Liaison’s Client Success teams. She began her career in college admissions, developing a passion for admissions operations and CRM strategy. Over the past eight years, Kristi has supported Liaison’s CRM partners as a Client Success Director and now manages that group. Having partnered with more than 300 colleges and universities in her career, she’s dedicated to ensuring Liaison’s products and services are aligned to support each institution’s goals and priorities.

Charlie Hungerford
Director, Undergraduate Admissions & Recruitment, Evangel University

Charlie Hungerford brings over three decades of experience in education and college admissions leadership. He has held administrative roles at the Missouri Department of Elementary and Secondary Education, Drury University, Southwest Baptist University, and Evangel University, where he currently serves as Director of Undergraduate Admissions and Recruitment. Active in professional associations, Charlie served as President of the Missouri Association for College Admission Counseling (MOACAC) and as a national committee chair for the National Association for College Admission Counseling (NACAC). Committed to student access and success, he advocates for ethical, student-centered practices in higher education. A proud father and grandfather, he also maintains a personal commitment to endurance and discipline as a long-distance runner.

Angela Montgomery, Ph.D.
Assistant Vice President, Graduate Admissions, Drexel University

Angela has spent her better-than-25-year career working in all levels of education in many different types of public and private institutions. A first-generation college graduate and a passionate student advocate, Angela has served in a wide variety of administrative and academic roles including professor, program direction, enrollment management, academic advising, student services, alumni engagement, and professional development. She holds a bachelor's degree in music education from Millikin University, a master's degree in educational leadership and policy from American University, and a Ph.D. from Penn State University in educational leadership, with concentrations in decision making, ethics, and school law. For the last eight years, Angela has served as the Assistant Vice President for Graduate Admissions at Drexel University. She lives outside of Philadelphia and enjoys live music, good food, and time outdoors with her husband James, their two children Eleanore and Liam, and the family pup, Waffles.